// Contact

Contact us

The fastest way to reach a vetted HVAC contractor is our matching line, which is staffed 24/7. Editorial and contractor-application inquiries are handled by separate teams via email.

⚡ Key points
  • Homeowner matching line: 1-877-877-6723 — 24/7
  • Editorial inbox: editorial@nationalacsolutions.com — Mon-Fri, 9a-5p CT
  • Contractor applications: contractors@nationalacsolutions.com
  • No online form — phone or email only

01Primary: homeowner matching line

If your system is down or you need service, the fastest channel is our 24/7 matching line:

1-877-877-6723

An intake representative will take your ZIP code, a brief description of the problem, and your preferred contact information, and route the request to a contractor in our vetted network. There is no charge for the call, no obligation to proceed, and no form to fill out.

TCPA disclosure for calls

By calling our matching line or providing us with your phone number, you consent to receive calls and text messages from National AC Solutions and from the contractor we match you with for the specific purpose of completing the service request. Standard message and data rates may apply. You can opt out at any time by replying STOP to any text message or by asking to be removed during a call. Your phone number is not shared with any contractor other than the one we match you with, and is not sold to third parties. See our Privacy Policy for the full data-handling statement.

02Editorial

For corrections, fact-check questions, media inquiries, or anything related to published content on this site:

editorial@nationalacsolutions.com

Editorial is staffed Monday through Friday, 9 a.m. to 5 p.m. Central Time. We do not monitor the editorial inbox on weekends or U.S. federal holidays. Corrections submitted through this inbox are reviewed within five business days per our Editorial Standards.

03Contractor applications

If you run a licensed HVAC business and want to be considered for the vetted contractor network:

contractors@nationalacsolutions.com

Please include your business legal name, state of primary operation, license number, and years in business. We will reply with the onboarding packet and the first-stage verification checklist. The full vetting process is described on How We Vet Contractors.

04Mailing address

For postal correspondence (legal notices, insurance certificates, subpoenas):

National AC Solutions
Attn: Operations
[Suite / PO Box]
[Street address]
Dallas, TX [ZIP]
United States
Physical address is a placeholder pending the 2026 office move; please confirm the current mailing address before sending time-sensitive legal correspondence by calling the matching line and asking to be routed to Operations.

05What we cannot do by phone or email

  • We cannot diagnose your equipment remotely. The matching line intake rep will not walk you through a repair. The contractor we match you with will do the diagnostic on-site.
  • We cannot override a contractor’s pricing. Invoices are set by the contractor; our role is the 48-hour post-job audit, not real-time price arbitration.
  • We cannot guarantee availability of a specific contractor. Matches are assigned by algorithm.

06Media and partnership inquiries

Press inquiries should be directed to editorial@nationalacsolutions.com with “Media” in the subject line. We respond to verified press requests within three business days. We do not participate in paid partnerships with manufacturers or distributors, per our Editorial Standards.

// FAQ

More questions.

Is the matching line really 24/7?+

Yes. Intake is staffed 24 hours a day, 7 days a week, including weekends and federal holidays. Contractor response times vary by market and time of day, but the intake line itself is always open.

Is there a text or chat option?+

Not at this time. We will confirm a callback via SMS if you prefer, subject to the TCPA disclosure above, but there is no web chat widget on the site.

Will I be charged for the call?+

No. 1-877 is a toll-free prefix in the U.S. and there is no service charge from our end. Standard carrier rates may apply on your end depending on your phone plan.

How do I opt out of follow-up calls or texts?+

Reply STOP to any text message, or ask to be removed during any call. We honor opt-out requests on the next business day at the latest, typically within minutes.

Questions or need to talk?

Free · Licensed contractors · No obligation

☎ Call 1-877-877-6723