01The 5-step matching process
Most lead-generation services in the home services category sell your phone number to between three and six contractors, who then call you in rapid succession over the next 30 minutes. That is not what we do. We pick the single best-fit contractor in our network for your specific situation and route your call to them.
Step 1 — You call. A live dispatcher answers.
When you dial 1-877-877-6723, a real human dispatcher in our U.S.-based call center picks up, typically within fifteen seconds. We do not use automated phone trees for the initial intake. The dispatcher asks four questions: your ZIP code, the symptom (no cool, no heat, water leak, gas smell, electrical issue, routine maintenance, or new install), the urgency (emergency, same-day, this week), and what kind of system you have if you know.
Step 2 — We pick a single matched contractor.
Our routing engine cross-references your ZIP code against our active contractor network — currently 5,000+ vetted pros across 7,295 cities — and applies five filters in real time:
Of the contractors who pass all five filters, the one with the best recent performance gets your call. In about ninety percent of dispatches, this all happens in under sixty seconds.
Step 3 — We connect you live, on the same call.
We do not text you a number to call back. We bridge your existing call directly to the matched contractor's dispatch line. You stay on the same phone call — no hangup, no callback, no waiting. Most homeowners are speaking to the matched pro in under two minutes from when they first dialed us.
Step 4 — The contractor confirms scope, pricing, and arrival window.
The matched contractor will ask follow-up diagnostic questions, give you a flat-rate quote (or a not-to-exceed diagnostic-fee quote if the issue cannot be quoted blind), and confirm an arrival window. Standard arrival is within two hours during business hours; emergency dispatch is ninety minutes or less, twenty-four hours a day, seven days a week.
Step 5 — They show up, fix it, and you sign off.
The technician arrives in a marked truck wearing a uniform with the company name. They confirm the issue, re-quote if the on-site diagnostic reveals something different from the phone call, and only proceed with your authorization. After the work is complete, the invoice you sign must match the quoted price within the scope authorized — if it doesn't, you have 48 hours to flag the discrepancy through us and we audit the contractor's books.
02What "vetted" actually means in our network
The home services lead-generation industry is full of platforms that use the word "vetted" without defining it. Here is what we verify before a contractor takes a single call from us, and what we re-verify annually.
Initial onboarding (every contractor, before first call)
Ongoing performance monitoring
03Why our model is different from Angi, HomeAdvisor, Networx, and Thumbtack
The biggest functional difference is what happens to your contact information after you reach out. On the shared-lead model (Angi, HomeAdvisor, Networx, Thumbtack), your phone number and address are sold to between three and six contractors simultaneously. They then race to call you. The contractors who pay the most per lead get yours first. Whether they are the best fit for your specific situation is unrelated.
On our matched-call model, your information goes to one contractor — the contractor we picked — based on fit, capacity, and performance. We make our money on the per-call referral fee from that one matched contractor, regardless of whether they ended up the most expensive bidder for the lead. Removing the auction dynamic means matched contractors are not paying inflated lead costs and so they are not forced to recoup those costs by inflating their quote to you.
| Attribute | National AC Solutions | Angi / HomeAdvisor / Networx | Direct hire (Yelp / Google search) |
|---|---|---|---|
| Pre-vetted contractors | Yes — all 5,000+ verified | Partial; many pros self-report credentials | No — you verify yourself |
| Number of contractors who get your info | 1 matched pro | 3–6 (auction model) | 1 (you call directly) |
| Pricing audit on disputes | 48-hour window, we pull quote vs. invoice | None | None |
| Cost to homeowner | Free | Free | — |
| Median time to live conversation | <90 seconds | 15–30 minutes | Varies (depends if pro answers) |
| Re-verification cycle | Annual | None standard | You re-check yourself |
04What it costs you (spoiler: nothing)
Our service is free for homeowners. There is no signup, no membership, no per-call charge, no hidden fee on your invoice. We make money exclusively from the per-call referral fee that matched contractors pay us when we route a qualified lead to them — and contractors only pay if you authorize work. If you call us, get connected to a pro, and decide not to proceed for any reason, no one pays anyone anything.
05Service area: all 50 states
We currently dispatch in all 50 U.S. states plus the District of Columbia. Our densest network coverage is in the top 200 metros, but we have at least one matched pro in over 7,295 cities. Rural and small-metro coverage continues to grow as we onboard contractors in underserved counties. If we don't have coverage for your specific ZIP, the dispatcher will tell you on the call — we will not pretend to match you and waste your time.
06What we don't do
- We are not the contractor. We do not perform HVAC work directly. We are a matching service.
- We do not recommend specific contractors by name on the public site. Our network rotates and we do not publicly endorse individuals; the matching engine picks them.
- We do not finance HVAC work. The matched contractor handles their own financing program with their own third-party lender if you need one.
- We do not sell extended warranties. Manufacturer warranties on equipment go through the manufacturer; workmanship warranties go through the matched contractor.
- We do not pressure-sell. The dispatcher's job is to get you to the right pro, not to upsell you to a new system you don't need.
07Privacy and how we handle your data
When you call us, the dispatcher captures your phone number, ZIP code, and the symptom you described. This information goes to one contractor — the matched one. We do not sell your data, share it with ad networks, or use it for any purpose other than completing the dispatch. After 90 days, identifying information is purged from our routing database; only aggregated anonymized data (city, service type, outcome) is retained for performance analytics. Read our full privacy policy and TCPA consent language for the legal detail.
08What to expect on your first call
Have these ready before you dial — it shaves a minute off the dispatch:
- Your ZIP code (we route by ZIP, not address)
- The symptom in one sentence ("AC is blowing warm air," "furnace won't ignite," "water leaking from indoor unit," "I want a quote on a new heat pump")
- The brand and model of your existing system if you have it (look for a sticker on the indoor air handler or outdoor condenser)
- The age of the system if you know it
- Your level of urgency (emergency / same-day / this week / planning ahead)
None of these are required. The dispatcher will work with whatever you have.